MS KB:Updates (SP1,DX9) fail- "windows logo test not pa

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Wolfram
Posts: 401
Joined: Tue Jul 30, 2002 3:19 am
Location: Germany

MS KB:Updates (SP1,DX9) fail- "windows logo test not pa

Post by Wolfram » Wed Dec 03, 2003 10:39 am

Found this on the web when I found I was unable to install DX 9.0b on one of my machines. Must be somewhere in the MS KB, but it seems they´ve removed it from its original place and hidden it under some box by now...

It worked for me by just typing this at the console:

net stop cryptsvc
ren %systemroot%\system32\catroot2 oldcatroot2
net start cryptsvc

Wolfram (<- do not type this as well)
---

The information in this article applies to:
a.. Microsoft Windows XP Home Edition
b.. Microsoft Windows XP Professional
c.. Microsoft Windows XP Tablet PC Edition
d.. Microsoft Windows XP Media Center Edition
e.. Microsoft Internet Explorer 6.0, when used with:
the operating system: Microsoft Windows XP
f.. Microsoft Internet Explorer 6.0 SP1, when used with:
the operating system: Microsoft Windows XP
g.. Microsoft DirectX 9.0 Runtime, when used with:
the operating system: Microsoft Windows XP
h.. Microsoft Windows Update, when used with:
the operating system: Microsoft Windows XP
SYMPTOMS
You may receive the following error message when you install updates to
Windows components (for example, Microsoft Internet Explorer 6 Service Pack
1, DirectX 9, or updates from the Windows Update Web site):

The software you are installing has not passed Windows Logo testing to
verify it's compatibility with Windows XP. (Tell me why this testing is
important.)

This software will not be installed. Contact your system administrator.
CAUSE
This problem may occur for any of the following reasons:


a.. Cryptographic Services is set to disabled.
b.. Log file or database corruption exists in the
%Systemroot%\System32\Catroot2 folder.
c.. Other Windows files are corrupted or missing.
RESOLUTION
To resolve this issue, follow these steps:
1.. Click Start, and then click Run.
2.. In the Open box, type cmd, and then click OK.
3.. At the command prompt, type the following commands, and press ENTER
after each line:
net stop cryptsvc
ren %systemroot%\system32\catroot2 oldcatroot2
net start cryptsvc
exit

4.. Try to install the updates to Windows again. If the problem is
resolved, do not continue with the remaining steps in this section. If the
problem is not resolved, restart your computer, and then continue with the
remaining steps.
5.. Click Start, and then click Run.
6.. In the Open box, type cmd, and then click OK.
7.. At the command prompt, type sfc /purgecache and then press ENTER.

Note This command may require access to the Windows installation source
files. You should receive the following message at the command prompt when
this command has completed:

Windows File Protection successfully made the requested change.
8.. At the command prompt, type sfc /scannow, and then press ENTER.

Note This command will take several minutes to complete and may require
access to the Windows installation source files. When the command has
completed, type exit to close the command prompt.
9.. Try to install the updates to Windows again. If the problem is
resolved, do not continue with the remaining steps in this section.
10.. Perform an in-place upgrade or repair installation of Windows XP. For
additional information about how to perform an in-place upgrade or repair
installation, click the following article number to view the article in the
Microsoft Knowledge Base:
315341 How to Perform an In-Place Upgrade (Reinstallation) of Windows XP

11.. Reinstall all updates to Windows.


Last Reviewed: 4/29/2003
Keywords: kberrmsg kbprb KB811263
BP6, RU BIOS, XP SP3, ACPI, 2x366@523(1,95V), Pentalpha HS + 1x 12cm fan @5V, 768MB, Powercolor Geforce 3, RTL8139D NIC, Terratec EWS64L, Samsung M40 80GB (2,5''), LiteOn CDRW

HAL6000
SETI Guru
Posts: 246
Joined: Wed Jul 24, 2002 7:11 pm
Location: Bloomfield, NJ U.S.A.
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Post by HAL6000 » Fri Dec 12, 2003 4:24 pm

Windows logo testing or WHQL just means it passed the tests to say it works with whatever version of windows you are running pre MS's standards. People that make drivers have to pay $250 per driver, per OS, submission to get their driver logo'd. Just because it passed the logo testing does not mean it works correctly. The 6200 and 6300 printer we are getting ready to release passes XP logo testing but are totaly bugy. They really should not pass but there are loop holes in the testing to let them pass.

Wolfram
Posts: 401
Joined: Tue Jul 30, 2002 3:19 am
Location: Germany

Post by Wolfram » Thu Dec 18, 2003 7:59 am

The problem is that the said updates do not install at all without that workaround. If it was only for the logo warning message, I couldn´t care less ;)
BP6, RU BIOS, XP SP3, ACPI, 2x366@523(1,95V), Pentalpha HS + 1x 12cm fan @5V, 768MB, Powercolor Geforce 3, RTL8139D NIC, Terratec EWS64L, Samsung M40 80GB (2,5''), LiteOn CDRW

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